1. General Policy

MedKulula subscription plans operate on a flexible month-to-month basis. Members may cancel their subscription at any time by sending a written request or email to billing@medkulula.co.za before the next billing date.

2. Notice Period
To avoid being charged for the next month, cancellation requests must be received at least 14 business days before the upcoming billing cycle.

3. Refunds

• Refunds are not issued for partially used months.

• Once a payment has been processed, it will not be refunded except in cases of billing error or duplicate charge.

• If a technical error or overcharge occurs, refunds will be processed within 14 working days after verification.
  
  

4. Failed or Reversed Payments
If a debit order or FNB payment link fails, the member’s account will be temporarily suspended until payment is successfully received. Service access (in-person or virtual consultations) will resume immediately after payment confirmation.

5. Membership Reinstatement
Members whose subscriptions have lapsed due to non-payment can reinstate their account at any time by settling the outstanding balance and completing a new monthly payment.

6. Payment Disputes
Any disputes related to billing or subscription fees must be reported within 14 days of the transaction date.
Email: billing@drmukudu.co.za
Include your name, membership number, ID number, and payment reference.

7. Cancellation Confirmation
Once your cancellation request has been processed, you will receive written confirmation by email. Please keep this for your records.

8. Contact Details
For any queries related to cancellations, refunds, or billing issues, contact:
MedKulula Billing Team
Email: billing@drmukudu.co.za